At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

As an Implementation Consultant, you will serve Instructure’s customers by fulfilling both project management and technical consultation responsibilities.

Project Management Responsibilities:

Initiation

Perform project requirements gathering to inform the project planning process.
Ensure project resources know their responsibilities for the project and who is responsible, accountable, consulted, and informed at each part of the project lifecycle.
As appropriate, create project charter documentation for internal and external stakeholders.

Planning

Prepare project schedule and aligned resource assignment.
Proactively identify project risks and create mitigation plans for those risks.
Craft and coordinate communication plans that will keep all project participants updated and aware of the project status.

Execution

Manage expectations with clients and internal resources.
Create and maintain documentation relevant to project deliverables.
In collaboration with leadership, ensure that the proper resources are allocated to projects in order to achieve project objectives.
Coordinate with subject matter experts and escalation points to clear project blockers and to proactively mitigate risks.
Orchestrate services delivery that includes third parties that are part of the project.
Manage changes to the project scope, project schedule, and project costs in accordance with company change management processes.

Monitoring and Controlling

Apply project controls to delivery processes to ensure on time and within budget delivery of professional services.
Provide regular project status updates to internal and external audiences, and demonstrate ability to properly tailor communication to the different audiences.
Build and maintain project plans and templates within our project management tools.

Closure

Work with Customer stakeholders to obtain acceptance for project deliverables.
Ensure that project documentation is complete and provided to relevant stakeholders at project close.
Conduct internal project retrospective meetings to support continuous improvement efforts.

Technical Consultation Responsibilities:

Consult customers on the following crucial configuration tasks for SaaS platforms:
- Single sign on (SSO) integration with identity provider platforms
- Data integrations with student information systems, membership management systems, and HR information systems
- Configuration of platform roles and permissions
- Installation and configuration of LTI-compliant third party applications
- Establishment of an account hierarchy that matches intended platform usage
Consult customers on migration of content from third party learning platforms and help them develop migration plans.
Identify and design ways AI can be used to increase customer time to value and internal efficiency.
Build and maintain technical documentation rega

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