Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals with the goal of retaining high performing, satisfied customers. We identify risks to client satisfaction proactively and collaborate across product and operational lines to tenaciously pursue solutions and advocate for our clients.

As a SmithRx Account Executive, you will be the primary strategic partner for our clients (employers, health plans, or TPA groups). You aren't just a "point of contact"; you are a healthcare consultant responsible for managing a book of business, driving client retention, and identifying opportunities to optimize pharmacy spend while improving member outcomes. You will bring strong industry and PBM knowledge and serve as a trusted advisor and business partner for your client’s operational leadership.

What you will do:

Establish and maintain relationships for large complex accounts
Own and facilitate end to end renewal process
Accountable for client satisfaction
Lead internal teams and act as internal client advocate
Provide executive updates on client status and risks.
Represent Customer Success in Finalist meetings.
Analyze pharmacy claims data to identify trends, provide cost-containment recommendations, and deliver quarterly/annual business reviews (QBRs).
Create and maintain a client strategic action plan.
Partner with clinical pharmacists to present formulary changes and clinical program recommendations to clients.
Stay ahead of industry trends, including drug pipelines, legislative changes, and competitive PBM landscapes.
Partner with leadership to review deliverables (QBR’s, reporting and client communications) to ensure "executive-ready" quality.
Coordinate with internal teams (Implementation, Operations, and Pricing) to resolve member issues and ensure seamless service delivery.
Serve as a formal or informal mentor to Account Managers (AMs), Account Specialists, and Account Coordinators; provide guidance on client communication strategies, career development

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